Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Rudra Cab (located at Chapariya Tola, Mainatand, Narkatiyaganj, Pashchim Champaran, Bihar - 845451) collects, uses, maintains, and discloses information gathered from customers visiting our website, contacting our travel desk, or reserving car rental services across Bihar and adjoining states.

2. Information We Collect

When you contact us, request a fare estimate, or book a trip, we may collect the following information:

• Personal Contact Data: Name, mobile phone number, WhatsApp contact number, and email address.
• Trip Details: Pickup address, destination, travel dates and times, vehicle category preference, and flight numbers for airport transfers.
• Billing Information: Invoice address, GST registration details (for corporate reservations), and payment receipt records.
• Technical Browsing Data: Anonymous browser type, IP address, and standard website visitor metrics collected via cookies for website performance optimization.

3. How We Use Your Information

Your information is used strictly for legitimate business and travel logistics purposes:

• To generate accurate fare quotes and confirm vehicle reservations.
• To assign verified chauffeurs and share vehicle registration numbers with you prior to departure.
• To maintain direct phone and WhatsApp communication regarding arrival times, flight delays, or route adjustments.
• To provide tax invoices and payment receipts upon trip completion.
• To comply with regulatory vehicle transport standards and safety laws in Bihar and India.

4. Sharing & Disclosure of Information

We do not sell, trade, or rent passenger personal identification information. Information is only shared under the following limited circumstances:

• Assigned Chauffeur: We provide your name, pickup address, and contact number to the assigned driver solely for navigating the pickup and executing the journey.
• Legal & Regulatory Compliance: If mandated by law, court order, or authorized highway transport authorities during transit security checks.

5. Data Security & Retention

We employ standard physical, electronic, and administrative safeguards to protect your personal details against unauthorized access, alteration, or disclosure. Customer contact records are retained only as long as necessary to complete your travel requirements, maintain audit accounts, and handle any post-trip inquiries.

6. Cookies & Tracking Technologies

Our website may use standard technical cookies to improve navigation speed and analyze aggregate website traffic. You may choose to disable cookies through your web browser settings at any time without restricting your ability to view information or contact us.

7. Your Rights & Preferences

You have the right to:

• Inquire about the personal information we hold regarding your bookings.
• Request correction or deletion of your contact records from our booking register.
• Opt-out of any promotional or service update notifications at any time by contacting our desk.