Cancellation & Refund Policy

1. Customer Cancellation Tiers & Refund Rules

If you need to cancel a confirmed cab booking, the following refund schedule applies to any advance deposit paid:

• Cancellation > 12 Hours Before Pickup:
  100% Full Refund of the advance booking deposit (zero cancellation fee).
• Cancellation Between 6 to 12 Hours Before Pickup:
  85% Refund of the advance booking deposit (15% administration fee retained).
• Cancellation Within 6 Hours of Pickup (or after Driver Dispatch):
  A nominal driver dispatch fee of ₹500 (or 25% of advance deposit, whichever is lower) is retained to compensate the assigned driver for fuel and reserved travel slot, and the remainder is refunded.
• No-Show or Doorstep Cancellation:
  If the driver has already reached the passenger doorstep or airport terminal and the trip is cancelled by the passenger, the advance deposit or a minimum base local run fee will be applicable to cover driver travel and toll expenses.

2. Free Date & Time Rescheduling

Need to change your travel timing or departure date? You can reschedule your booking at zero extra fee provided you notify our desk at least 4 to 6 hours prior to the original departure time. Rescheduled bookings are subject to vehicle availability in the same category.

3. Flight Delay / Early Arrival Adjustments

For Airport Pickup bookings (Jay Prakash Narayan Airport Patna or Gorakhpur Airport), we actively track flight statuses. If your scheduled flight is delayed or rescheduled by the airline, no cancellation penalty applies. Our chauffeur will automatically adjust pickup arrival based on your updated flight landing time.

4. Cancellations Initiated by Rudra Cab

In the exceptionally rare event that Rudra Cab is unable to fulfill a confirmed booking due to vehicle breakdown, driver medical emergency, severe natural calamity, or force majeure road closure, we will:

• Immediately attempt to arrange an equal or upgraded replacement vehicle through our verified partner network.
• If an acceptable replacement is not possible, process an immediate 100% full refund with apologies.

5. Refund Processing Timeline & Modes

• Processing Window: Approved refunds are initiated within 24 to 48 hours and typically credit back into the customer account within 5 to 7 business days depending on your bank / UPI payment provider.
• Refund Mode: Refunds are credited back to the original payment source (Google Pay, PhonePe, Paytm, UPI ID, or Bank Account). Cash deposits can be refunded via instant UPI or collected in person.

6. How to Request a Cancellation or Refund

To cancel a trip or check on a refund status, please contact us immediately with your booking name and phone number:

• Phone Call: Call our 24/7 travel desk directly at +91 96937 91985.
• WhatsApp: Send a message to +91 96937 91985 mentioning "Cancel Booking".
• Email: Write to sunilbth507@gmail.com.